NEW DELHI: Vodafone India’s enterprise arm has launched Vodafone CRM, a suite of cloud-based customer management applications, which will help small and medium enterprises, and startups get a 360 degree customer view and build greater customer relationships.
Vodafone Business Services’ new offering, launched in partnership with SugarCRM, will enable enterprise to better manage customer engagements and relationship allowing them to stand out in the challenging market place of today.
Vodafone CRM helps enterprises empower their sales team in a way that they can closely monitor customer information from any location and at any time needed on a simple accessible system.
Anil Philip, Senior Vice President, Vodafone Business Services said, “Vodafone CRM in partnership with SugarCRM enables enterprises to UNCOMPLICATE customer engagement and management in today’s complicated and challenging market environment and thus give the enterprise an edge in a crowded marketplace.”
The system enables a 360 degree view of clients and records every interaction and business opportunity. Everything from allowing lead capture, pipeline building, running marketing campaigns and evaluating marketing ROI to managing mails and appointments, preparing quotes, tracking sales performance, and supporting their customers effectively with their issues and queries can be managed on this flexible CRM. With the companion mobile app, the enterprise can manage their customers on the go.
Source by indiatimes..